We understand that you're eager to receive your order promptly. However, please note that processing times can vary based on the specifics of each order or project. Typically, a single order may take 7-10 days to process and ship. For larger orders, it's important to allocate more time for thorough processing, and therefore, a longer processing period may be required. In cases where you have a rush order or if you're dealing with a significant quantity, we highly recommend scheduling a project consultation. This will allow us to provide you with a more accurate estimate and tailored guidance for your large or time-sensitive orders. Your satisfaction is our priority, and we're committed to ensuring that your order is processed efficiently and meets your expectations.

Single Item Orders: For single items, full payment is required in advance before shipping, pick-up, or drop-off can be arranged. Team and Bulk Orders: Team and bulk orders typically require a deposit. Payment schedules and terms will be discussed and outlined during the initial project consultation or when you receive a quote. These terms ensure that your order is processed efficiently and meets your specific requirements. Final Payment: Regardless of the order type, all orders must be paid in full prior to shipping, pick-up, or drop-off. This policy is in place to ensure a smooth and timely transaction process for your convenience. Your adherence to these payment policies is greatly appreciated, and it allows us to provide you with the highest level of service and satisfaction. If you have any questions or require further clarification, please feel free to contact us at any time.

We value your business and the trust you place in us. Please be aware that in most circumstances, once an order has been placed, and a deposit or payment has been received, refunds and cancellations may not be honored. However, we understand that unforeseen situations can arise, and we are committed to finding a solution that works for you. While refunds and cancellations may not always be possible, we may consider offering a credit for future orders or purchases. This way, you can still benefit from the value of your initial transaction in a way that aligns with your needs and circumstances. Our aim is to provide flexibility and customer-centric solutions to meet your unique requirements. If you find yourself in a situation where a refund or cancellation is necessary, please don't hesitate to reach out to discuss your options. We're here to assist you in the best way possible.In most circumstances, once order has been placed and deposit or payment is received, refunds and cancelations will not be honored although a credit for future orders or purchases may be honored.

We want to bring to your attention the possibility of slight color variations between what you see on your screen and the final printed materials. This variation can occur due to differences in individual computer screen tints. While we strive for accurate color representation in our designs, it's essential to be aware that the final printed result may differ slightly. We recommend taking this into consideration, especially when precise color matching is critical to your project. Rest assured, we are committed to delivering the highest quality printed materials, and our team works diligently to ensure that the colors closely align with your expectations. If color accuracy is of utmost importance for your project, please feel free to communicate your specific requirements with us, and we will do our best to accommodate them.

You can trust that we've taken every step to ensure a smooth and efficient shipping process. Our strategically located warehouses across the United States are strategically placed to serve you better. As a general guideline, our standard shipping typically takes 7-10 business days to reach you. However, in rare instances of inclement weather, this period may extend to 10-14 business days. It's worth noting that while you can rely on these shipping estimates, circumstances may occasionally work in your favor, resulting in earlier delivery times. Your satisfaction remains our utmost priority, and we are committed to doing everything within our power to ensure that your order arrives in a timely manner. Your trust and confidence in our shipping services are greatly appreciated, and we're here to address any questions or concerns you may have along the way.

In my design services, I offer a standard allowance of two revisions, unless your specific package includes a different revision policy. Please note that any revisions requested beyond the third iteration will incur an additional fee. In cases where an excessive number of revisions are being requested, and it exceeds what is considered reasonable, a supplementary fee of $50 will be applied. Rest assured, you will be informed in advance should we approach this point, ensuring complete transparency in the process. Furthermore, it's crucial to review the work thoroughly before final publication to avoid the need for additional revisions. Once the designs are finalized, any errors that necessitate reprints will be subject to an additional fee. Your attention to detail during the review stage can help streamline the process and ensure the highest quality outcomes.

We want to reassure our valued customers and clients that all personal information provided to us is treated with the utmost care and respect for your privacy. Our commitment to your data security is unwavering, and we strictly adhere to our Privacy Policy. Rest assured that any personal information you share with us will be used exclusively for the purpose of the current project in progress. Your trust is paramount to us, and we want you to have complete peace of mind knowing that your data is safe and will not be used for any other projects or purposes.

When it comes to cap designs, please keep in mind the following guidelines: Size Limitation: Cap designs should not exceed a height of 2.25 inches. This constraint ensures that your designs are well-suited for the cap's surface. Logo Editing: We do not offer editing services for logos. Please ensure that your logo or design is finalized and ready for production when submitting your order. Copyright for Artwork Revisions: Copyright agreements apply to any revisions made to artwork. We appreciate your understanding in this matter. These guidelines are in place to ensure a smooth and efficient design and production process for your cap orders. If you have any questions or require further clarification, please don't hesitate to reach out to us.

For left chest placement, please adhere to the following guidelines: The design should not exceed 3 x 3 inches in both width and height. These specifications are important to ensure that the design fits appropriately on the left chest area of the garment. Staying within these dimensions will help create a polished and professional look for your custom apparel. If you have any questions or need further assistance with your design, please feel free to reach out to us. We're here to help you achieve the best results for your project.

Direct to Film (DTF) transfers represent an innovative printing technology employed in the garment decoration industry. Here's how it works: Printing onto Special Films: In DTF printing, designs are first printed onto specialized films. These films serve as the medium for transferring the design onto the fabric. Transfer to Garments: The printed films are then placed onto the garment or fabric. Heat and pressure are applied to facilitate the transfer of the design from the film onto the fabric. Versatile Fabric Compatibility: One of the advantages of DTF transfers is their compatibility with various fabric types and colors. Whether you're working with cotton, polyester, dark-colored, or light-colored fabrics, DTF transfers can be adhered effectively. DTF transfers offer several benefits, including the ability to reproduce intricate and vibrant designs with a high level of detail. This technology has gained popularity for its versatility and the quality of results it delivers, making it a valuable option for custom apparel and garment decoration.

When submitting your design, please follow these guidelines for a smooth process: File Formats: We accept .PNG or .PSD files only. Ensure your design is saved in one of these formats before uploading. Transparent Background: Your artwork should have a transparent background. Designs with non-transparent backgrounds may be rejected. Clarity and Size: Make sure your artwork is clear, crisp, and sized correctly for your intended use. High-resolution files with 300 DPI (dots per inch) are preferred for the best results. Artwork Alterations: Please be aware that we do not offer artwork alteration services. Ensure your design is finalized and ready for production. CMYK Format: For color accuracy, save your files in CMYK format. If you're working with a .PSD file, this format is ideal. Processing Time Our standard processing time is 5-7 business days. During this period, we will work diligently to prepare your order to meet our quality standards. If you have any specific concerns or require assistance with your design, please don't hesitate to contact us. We're here to ensure your project proceeds smoothly and meets your expectations.

To achieve the best results with your cold peel transfer, we follow these pressing instructions: Temperature Setting: Set your heat press to 330 degrees Fahrenheit. Pre-Press: Pre-press the shirt for 10 seconds. This step helps remove any moisture from the fabric, ensuring proper adhesion of the transfer. Transfer Placement: Place the transfer on the garment with the printed side facing down. Ensure that the design is positioned correctly. Pressing Time: Cover the transfer and garment with a teflon sheet. Apply firm and even pressure for 15 seconds. Cooling Period: Allow the transfer to cool completely. This cooling process is crucial for the transfer to properly adhere to the fabric. Carrier Sheet Removal: After the transfer has cooled, carefully remove the carrier sheet. Ensure that the design remains securely on the garment. Final Press: Place the garment back onto the heat press with the design facing up. Cover it with the teflon sheet again and press for an additional 10 seconds. Remember to exercise caution when handling the heated elements of the heat press. Your safety is paramount. We're excited to see your creative process and the final product! Don't forget to tag us on social media, so we can celebrate your fantastic work with you. If you have any questions or need further assistance, please don't hesitate to reach out.