FAQ
Frequently asked questions
We understand that you're eager to receive your order promptly. However, please note that processing times can vary based on the specifics of each order or project. Typically, a single order may take 7-10 days to process and ship.
For larger orders, it's important to allocate more time for thorough processing, and therefore, a longer processing period may be required.
In cases where you have a rush order or if you're dealing with a significant quantity, we highly recommend scheduling a project consultation. This will allow us to provide you with a more accurate estimate and tailored guidance for your large or time-sensitive orders.
Your satisfaction is our priority, and we're committed to ensuring that your order is processed efficiently and meets your expectations.
Single Item Orders: For single items, full payment is required in advance before shipping, pick-up, or drop-off can be arranged.
Team and Bulk Orders: Team and bulk orders typically require a deposit. Payment schedules and terms will be discussed and outlined during the initial project consultation or when you receive a quote. These terms ensure that your order is processed efficiently and meets your specific requirements.
Final Payment: Regardless of the order type, all orders must be paid in full prior to shipping, pick-up, or drop-off. This policy is in place to ensure a smooth and timely transaction process for your convenience.
Your adherence to these payment policies is greatly appreciated, and it allows us to provide you with the highest level of service and satisfaction. If you have any questions or require further clarification, please feel free to contact us at any time.
We value your business and the trust you place in us. Please be aware that in most circumstances, once an order has been placed, and a deposit or payment has been received, refunds and cancellations may not be honored. However, we understand that unforeseen situations can arise, and we are committed to finding a solution that works for you.
While refunds and cancellations may not always be possible, we may consider offering a credit for future orders or purchases. This way, you can still benefit from the value of your initial transaction in a way that aligns with your needs and circumstances.
Our aim is to provide flexibility and customer-centric solutions to meet your unique requirements. If you find yourself in a situation where a refund or cancellation is necessary, please don't hesitate to reach out to discuss your options. We're here to assist you in the best way possible.In most circumstances, once order has been placed and deposit or payment is received, refunds and cancelations will not be honored although a credit for future orders or purchases may be honored.
We want to bring to your attention the possibility of slight color variations between what you see on your screen and the final printed materials. This variation can occur due to differences in individual computer screen tints.
While we strive for accurate color representation in our designs, it's essential to be aware that the final printed result may differ slightly. We recommend taking this into consideration, especially when precise color matching is critical to your project.
Rest assured, we are committed to delivering the highest quality printed materials, and our team works diligently to ensure that the colors closely align with your expectations. If color accuracy is of utmost importance for your project, please feel free to communicate your specific requirements with us, and we will do our best to accommodate them.
You can trust that we've taken every step to ensure a smooth and efficient shipping process. Our strategically located warehouses across the United States are strategically placed to serve you better.
As a general guideline, our standard shipping typically takes 7-10 business days to reach you. However, in rare instances of inclement weather, this period may extend to 10-14 business days.
It's worth noting that while you can rely on these shipping estimates, circumstances may occasionally work in your favor, resulting in earlier delivery times. Your satisfaction remains our utmost priority, and we are committed to doing everything within our power to ensure that your order arrives in a timely manner.
Your trust and confidence in our shipping services are greatly appreciated, and we're here to address any questions or concerns you may have along the way.
In my design services, I offer a standard allowance of two revisions, unless your specific package includes a different revision policy. Please note that any revisions requested beyond the third iteration will incur an additional fee.
In cases where an excessive number of revisions are being requested, and it exceeds what is considered reasonable, a supplementary fee of $50 will be applied. Rest assured, you will be informed in advance should we approach this point, ensuring complete transparency in the process.
Furthermore, it's crucial to review the work thoroughly before final publication to avoid the need for additional revisions. Once the designs are finalized, any errors that necessitate reprints will be subject to an additional fee. Your attention to detail during the review stage can help streamline the process and ensure the highest quality outcomes.
We want to reassure our valued customers and clients that all personal information provided to us is treated with the utmost care and respect for your privacy. Our commitment to your data security is unwavering, and we strictly adhere to our Privacy Policy.
Rest assured that any personal information you share with us will be used exclusively for the purpose of the current project in progress. Your trust is paramount to us, and we want you to have complete peace of mind knowing that your data is safe and will not be used for any other projects or purposes.



